ld444 Privacy Policy
Your personal information is very important to us. This policy describes how ld444 collects, uses, and keeps your information secure.
Introduction and Scope
ld444 ("we", "us", or "the platform") provides a safe and trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect, why we collect it, how we use it, and how we keep it secure when you use ld444's website, applications, or other digital services.
This Policy applies to all visitors to our website, registered members, and anyone who uses our services. By continuing to use ld444's services, you are considered to have agreed to the terms of this Policy. If you have any questions, please contact our support team.
We may change or revise this Privacy Policy from time to time. Any changes will be posted on this page and the "Last Updated" date will be updated. For significant changes, we will notify you by email or through the platform.
Information We Collect
ld444 collects only the information necessary to provide our services, manage accounts, and meet legal obligations. Below is a detailed description of the types of information we collect.
2.1 Information You Provide Directly
When you open an account with ld444, complete registration, or use our services, the following information may be collected:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification — for those aged 21 and above only)
- Mobile number
- Residential address
- National ID card or passport number (when identity verification is required)
- Payment details: bKash, Nagad, Rocket, or Upay account information
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Page view time and duration
- Click and navigation patterns
- Cookie and session data
- Referral source (where you came from to reach the site)
2.3 Transaction Information
A record of each of your deposits and withdrawals is kept. This includes the transaction amount, method, time, and success or failure status. This information is retained for financial security and dispute resolution.
Purpose of Data Use
ld444 uses collected information only for the following legitimate purposes. We never sell your information to third parties.
To create, verify, and manage your account. To ensure login security and identity verification.
To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to keep financial records accurate.
To resolve your issues and answer your questions. To provide 24/7 support through live chat.
To prevent unauthorized access, fraudulent activity, and money laundering.
To review user experience and improve the quality and performance of the gaming platform.
To send important account updates, promotional offers (subject to consent), and security alerts.
Disclosure and Sharing of Information
ld444 believes in strict confidentiality. We may share your personal information with third parties only in the following limited circumstances:
4.1 Service Provider Partners
Our payment processing partners (such as bKash, Nagad, Rocket, Upay) receive information necessary to process transactions. These partners have their own privacy policies and are obligated to use information only for specified purposes.
4.2 Legal Obligations
If disclosure of information is required to comply with law, a court order, or the requirements of a regulatory authority, we will do so. Information may also be shared to assist in the investigation of fraud, money laundering, or other illegal activities.
4.3 Business Transfers
In the event of a future merger, acquisition, or sale of assets, user information may be transferred. If such a change occurs, we will notify you in advance and a new privacy policy will apply.
4.4 What We Do Not Do
- We never sell your personal information to third parties.
- We do not supply your information to advertising networks.
- We do not disclose information for marketing purposes without your consent.
- We do not use information for unnecessary or unrelated purposes.
Cookies and Tracking Technologies
ld444 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the site. Cookies are small data files stored in your browser.
5.1 Cookies We Use
- Essential Cookies: Essential for the core functionality of the site. Used to maintain login sessions and security.
- Functional Cookies: Used to remember your preferences, language selection, and settings.
- Analytics Cookies: To analyze site traffic and usage patterns. Information from these cookies is used to improve services.
5.2 Cookie Controls
You can disable cookies by going to your browser settings. Please note that disabling essential cookies may prevent some features of the site from working properly. By continuing to use our platform, you are agreeing to our cookie policy.
Data Security Measures
ld444 uses both technical and organizational security measures to protect your personal information. Our goal is to protect your information from unauthorized access, disclosure, alteration, or destruction.
All data transfers are encrypted using TLS/SSL protocols.
Stored passwords are always secured with industry-standard hashing algorithms.
Two-factor authentication is available to protect your account.
Security measures and data storage processes are reviewed on a regular basis.
However, no method of data transmission or storage on the internet can be said to be 100% secure. While we are committed to providing maximum protection, no service can guarantee absolute security. If you suspect a security breach, please contact us immediately.
Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- Account Information: Retained while the account is active and for the applicable legal period after closure.
- Financial Transaction Records: Retained for the period required under financial regulations.
- Cookie and Session Data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 12 months.
- Support Communication Records: Customer support conversations are retained for a defined period for the purpose of resolving issues.
After the defined period has passed, information is securely deleted or anonymized so that individuals can no longer be identified.
Your Data Rights
ld444 respects your rights over your personal information. You have rights regarding the following:
8.1 Right to Access Information
You may request a copy of the personal information we hold about you. To make this request, email [email protected].
8.2 Right to Correct Information
If the information we hold about you contains any errors or is incomplete, you may request a correction. Most information can be updated directly from your account settings.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information for a defined period due to legal obligations.
8.4 Right to Object to Processing
You may object to the use of your information for marketing communications. Click the "Unsubscribe" option in any marketing email, or contact us directly.
8.5 Right to Lodge a Complaint
If you have any concerns about the use of your information, please contact us first. We will do our best to resolve the issue as quickly as possible.
Protection of Minors' Information
ld444 strictly provides services only to those aged 21 and above. We do not knowingly collect or retain personal information from any minor.
Age verification is in place during the registration process. If we learn that a person has opened an account while under the age of 21, that account will be closed immediately and the associated information will be deleted.
If as a parent or guardian you suspect that your child has registered on our platform, please email [email protected] immediately.
International Transfer of Information
ld444 primarily provides services for players in Bangladesh. However, our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that:
- Adequate data protection measures are in place in the destination country.
- The standards described in this Privacy Policy are maintained.
- Necessary contractual safeguards are applied.
- Information is used only for necessary purposes.
Policy Changes and Updates
ld444 may review and update this Privacy Policy from time to time. This Policy may be revised in response to changes in the scope of services, adoption of new technologies, or legal changes.
For any significant changes, we will notify you at least 30 days in advance by email notice or a notification on the platform. Continued use of the service after a change will indicate that you have accepted the revised policy.
Previous versions of this Policy are kept on record and will be provided upon request. If you have questions about any part of the Policy, contact us via live chat or email.
Contact and Complaints
For any questions, concerns, or complaints regarding this Privacy Policy or the use of your personal information, please contact us through the channels below. Our privacy team is always ready to respond to your request.
To submit a privacy-related request, email:
[email protected]
Use our 24/7 Bengali live chat service for quick support. Our team is available around the clock.
After receiving your privacy request, we aim to respond as quickly as possible, generally within business days. Complex requests may take additional time, and we will notify you in such cases.